Refund & Cancellation Policy

Last updated: 30 August 2026

1. Customer queries

Posting a requirement is free, so there is nothing to refund. You may withdraw a requirement any time before a Professional purchases it by contacting support with your reference number.

2. Wallet top-ups (professionals)

  • A successful top-up credits tokens to your wallet immediately. Unused tokens remain valid while your account is active.
  • If money was debited but tokens were not credited, the payment gateway auto-reverses most failures within 5–7 working days. If not, contact support with the payment reference; verified cases are re-credited or refunded to the original payment method within 7 working days.
  • Unused wallet balances are refundable to the original payment method on written request when you close your account, less any applicable payment-gateway charges. Promotional or bonus tokens are not refundable.

3. Lead purchases

  • A lead purchase is completed the moment contact details are revealed, so purchases are generally final.
  • Invalid-lead protection: if a purchased lead is unreachable on a wrong number, is a duplicate of a lead you already purchased, or materially misdescribes the requirement, report it from your account within 48 hours of purchase. Our team verifies every report; genuine cases are re-credited in full as tokens within 3 working days.
  • A lead is not "invalid" merely because the customer chose another professional or did not convert.

4. How to raise a request

Use the contact page or write to the support email in the footer with your registered mobile number and the relevant reference (payment ID or lead ID). We acknowledge within 2 working days and resolve within 7.

5. Chargebacks

Raising a chargeback for a service you received may lead to account suspension while the dispute is investigated. Please contact us first — verified problems are always made good under this policy.

This document is a working draft prepared for the platform and should be reviewed by legal counsel before commercial launch.

Questions about this policy? Write to us via the contact page.